FAQ
About the Products
1. What kind of products does The Peak Bright offer?
At The Peak Bright, we offer a wide range of products to support your fitness lifestyle. Our collection includes activewear, accessories, nutritional supplements, and products designed to enhance your performance, recovery, and overall well-being.
2. Are the supplements you sell safe and high-quality?
Yes, all our supplements are carefully selected from reputable brands known for their quality and safety. We ensure they meet the highest standards to provide you with reliable and effective products.
3. What materials are used in your activewear?
Our activewear is made from durable, high-quality materials like polyester, elastane, and cotton, designed to offer comfort, flexibility, and breathability during your most intense workouts.
4. Are the products suitable for both beginners and advanced athletes?
Yes, our products are designed to cater to everyone, from beginners just starting their fitness journey to experienced athletes looking to optimize their performance.
5. Can I customize any of the products?
Absolutely! We offer customization options for select products like t-shirts, bottles, and accessories. If you’re looking for something unique, feel free to contact us to explore the available options.
Shipping and Return
6. Which countries do you ship to?
We currently ship to the United States, Canada, and several international countries. For more details, check the list of destinations during checkout.
7. How long will it take for my order to arrive?
Delivery times depend on your location and the shipping method selected. On average, domestic orders take 3-7 business days, while international shipments may take 7-15 business days.
8. How can I track my order?
After placing your order, you’ll receive an email with a tracking link so you can monitor your shipment in real time.
9. What is your return policy?
We accept returns within 30 days of delivery if the product is unused and in its original packaging. If you need assistance, contact our team, and we’ll be happy to help.
Payments
10. What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. We’re working on adding installment payment options soon.
11. Is it safe to shop at The Peak Bright?
Absolutely! We use SSL encryption technology to protect your data and ensure a secure shopping experience.
12. Do you offer discounts or special promotions?
Yes, we regularly launch exclusive promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.
About the Brand
13. What makes The Peak Bright different from other fitness stores?
At The Peak Bright, we don’t just sell products; we build a community committed to personal and physical growth. We combine quality, functional design, and a focus on inspiring you to achieve your best self.
14. Who is behind The Peak Bright?
The Peak Bright was founded by Jeudis Alcantara Pedro, a fitness and personal development enthusiast. This store is the result of his dedication to offering products that truly support people on their journey to success.
15. How can I join The Peak Bright community?
Join our community by following us on social media, subscribing to our newsletter, and exploring our blog, where we share tips, inspiring stories, and more.
Customer Support
16. How can I contact you if I have a question or problem?
You can reach us through our email, contact form on the website, or by messaging us on our social media platforms. Our team is ready to assist you.
17. What should I do if I receive a damaged or incorrect product?
We apologize for any inconvenience. Please contact us immediately with a photo of the product and your order number, and we’ll do our best to resolve the issue promptly.
About the Customers
18. What products do you recommend for fitness beginners?
For beginners, we recommend our comfortable activewear and basic accessories, such as water bottles and towels. We also have ideal starter supplements like protein powder and creatine.
19. How do I know which supplement is right for me?
Our blog includes guides on choosing supplements based on your goals. If you need additional help, feel free to reach out, and we’ll gladly assist you.
20. Do you offer size guides for activewear?
Yes, each product includes a detailed size guide to help you choose the option that fits you best.